The Department of Veterans’ Affairs (DVA) recently changed the way veterans and DVA clients receive some letters. The change gives clients a better and more accessible experience when using online services.
Veterans and clients who have a MyService account have started receiving a number of letters, including letters advising of decisions and outcomes of claims, digitally in their myGov inbox.
The delivery of letters through myGov is safe and secure. To ensure veterans do not miss any correspondence, they also receive a notification via text message or email alerting them to new items in their myGov inbox. They can access their myGov inbox via any device, meaning it is accessible any time they have access to the internet.
If the DVA client has a MyService account and does not wish to receive letters through the myGov inbox, they can change their preference in MyService to ensure they continue to receive a hard copy in the mail. They can simply look for the ‘Correspondence’ button on the MyService homepage.
If the veteran does not have a MyService account, these changes will not affect them.
If you or any of the veterans you advocate for need any help or advice regarding these changes, please call us on 1800 VETERAN (1800 838 372) or visit your local Veteran Access Network office.
To register for a MyService account, go to www.dva.gov.au/myservice