Changes to the Statutory Declarations Act 1959 are now in effect and introduce new ways to make a Commonwealth statutory declaration.

Old news

A statutory declaration (also known as a stat dec) is a type of legal document that sets out the facts, with a personal declaration that the statement is true and correct.

Stat decs can be a useful form of evidence to help support a claim, allowing the client as well as witnesses to provide information that may not be readily available.

Stat decs can be witnessed in person or remotely over video link.

What's changing

A digital option for completion through myGov will be available from 9 February 2024.

People who elect to use this function will need to establish a Digital Identity for themselves in order to prepare their stat dec online. Their Digital Identity will be used to verify their identity for POI purposes. Authorisation will be embedded in the stat dec through the use of a QR Code, removing the need for the client to have the document witnessed.

The stat dec will need to be downloaded or printed for submission to us.

For further information, please call 1800 VETERAN (1800 838 272)

The Rehabilitation Program aims to support eligible veterans to build skills to maximise their wellbeing. The program provides assistance with skill and capacity development in multiple areas of a veteran’s life that may be impacting on their ability to achieve rehabilitation goals.

From today, a new model comes into effect - improving the way providers deliver our Rehabilitation Program to eligible veterans. You may notice that some things are a little different:

In the next 3 months all current clients will transfer across to the new program model. You don’t need to do anything, DVA will work with your provider to ensure a seamless transition. If you are with a provider that is not continuing, you should have already been contacted by us. DVA will manage this transition with minimal disruption to your current rehabilitation plan and activities.

Your feedback is important to us, and we’ve made it easier for you to tell us about your program participation and provider experiences. Our Rehabilitation Client Satisfaction Survey has been spilt into two parts to be completed at different times, reducing the time it takes to complete. We may ask you to complete a survey shortly after you commence the program, and then again upon completion. Your feedback helps us to continually evaluate our program, monitor our providers and ensures the program best meets our client’s needs.

Email rehabilitation@dva.gov.au if you need more information.

Please be aware of upcoming changes to the ESO Portal occurring 2nd March 2024.

1. ESO Portal – Display Qualifying Service in Client Summary

This change is an enhancement to the ESO Portal to display the Qualifying Service flag on the client entitlement summary page under the 'Additional Information' heading. This will improve processing times as the advocates will no longer need to contact DVA to confirm the veterans qualifying service information.

2. ESO Portal – Claim Details Page Displaying Incorrect Act Type

This change will resolve a display issue where the Claim Details Page in the online portal is incorrectly showing the Claim Type as VEA, instead of DRCA only.

3. ESO Portal – Remove Browser Pop-Ups

This change will resolve an issue where some functions are not working for advocates in the Windows 11 Edge browser because of blocked pop-ups and preventing them from completing the claim. The browser pop-ups will now be removed and replaced with text.

The Bill would implement a ‘single Act’ model with the following core elements:

The proposed changes will see the MRCA enhanced for various entitlements, including:

Feedback and submissions during public consultation in 2023 on the pathway for legislation reform has helped the Government to respond to issues of most concern.

Further details on the proposed changes, how they impact veterans, and how to provide feedback, can be found on the DVA website.

Submissions will be accepted until 28 April 2024.

Modernising DVA's ICT is one of our top priorities and a focus of the Royal Commission's Interim Report.

Recent enhancements to MyService are making it easier for veterans and families to lodge claims and access support and services.

When claiming Initial Liability, Disability Compensation Payment, Application for Increase to Disability Compensation Payments and (from 26 February 2024) Permanent Impairment claims (DRCA/MRCA), you are now:

This means you can now view up-to-date information and provide all documents via MyService for all claims, whether submitted through MyService or other channels, reducing the need to send that information by email or post.

For more information, please see the MyService Enhancements Factsheet. For any further assistance, please call DVA on 1800 VETERAN (1800 838 372).

The Department is aware that the withdrawal of Defence and Department of Veterans’ Affairs (DVA) Human Research Ethics Committee approval on Monday, 5 February 2024 has increased concerns in the veteran community regarding the Veterans’ MATES Program (MATES), particularly in relation to the sharing of data. MATES has sought to support veterans and their families to manage their health and aligns strongly with DVA’s objective to proactively support the health and wellbeing of veterans.

It is important to note that there has not been any unauthorised access of veteran data. The data has not been made available publicly or for nefarious purposes. DVA only ever provided client data for the purposes of MATES to a trusted organisation, the University of South Australia (UniSA) under strict data security and access policies.

DVA provided the data to UniSA in accordance with the ethics approvals in place at the time. This was done via a secure and carefully controlled channel. UniSA stored the data in a secure facility. Billing data was automatically de-identified before being accessed by researchers for the thematic review under the MATES program. The data did not include doctor’s notes. Identifying data was only used to communicate with the veteran themselves, as well as their doctor, in the event that the analysis of the de-identified data revealed risks to the veteran’s health. The letters that went to veterans and their doctors provided invaluable insights that supported those veterans receiving the most appropriate treatment possible.

Following an Office of the Australian Information Commissioner decision in April 2023, an external review was conducted concerning the administration of opt-out procedures in the MATES program. The review concluded all other such requests received by DVA to opt out of MATES had been properly implemented.

DVA takes its obligations under the Privacy Act extremely seriously and in August 2023 paused any provision of data to UniSA to enable a thorough examination of the existing arrangements. Since this time, no data transfers have occurred.

On 9 February, the Minister for Veterans’ Affairs asked the Department to close down the MATES program and examine options for possible future programs that provide health benefits to the veteran community while meeting community and stakeholder expectations around ethical and data use requirements. Any future program would be subject to a new Ethics Committee approval.

Alison Frame
Secretary

Apply online at grants.gov.au before 9:00pm AEDT on 29 February 2024.

For more information please visit Building Excellence in Support and Training or phone the Community Grants Hub on 1800 020 283.

The new Rehabilitation Program model will guarantee continuity of care and services for our clients and increase uniformity amongst providers. This means the provider of your rehabilitation services may change this year, but the level of support and services won’t.

In order to facilitate the consistent provision of rehabilitation services to veterans across the country, service provider contracts will be revised to provide greater consistency and a more personalised service experience for veterans.

Need more information? Visit the link here for more information on the Rehabilitation Program

It is planned that applications for the 2024-25 round of BEST will open later in January, and ex-service organisations (ESOs) who are providing compensation and/or wellbeing advocacy are encouraged to apply.

The BEST grant program is designed to support the work of ESOs that provide advocacy services to the veteran community, by providing a contribution to the work of their advocates and support staff. This may include funding a contribution for the salary of compensation advocates and their administrative support staff, as well as equipment, and administrative expenses which may be incurred when delivering services to veterans and families.

When applications open, ESOs can find the grant documents and the online application on Grant Connect.

Veterans and partners who receive the Service Pension, Income Support Supplement or Age Pension and are entitled to the Work Bonus will be able to earn more income from employment before it affects their pension entitlements.

From 1 January 2024, the maximum limit for Work Bonus Bank balances will be permanently increased. This includes an increase to the maximum allowed Work Bonus Bank balance from $7,800 to $11,800, and will provide all newly eligible Work Bonus Bank clients with a starting Work Bonus Bank balance of $4,000.

In addition, beginning 1 July 2024, former Work Bonus Bank clients with a preserved Work Bonus Bank balance who are re-joining the scheme may be eligible to receive a top-up to ensure their balance is equal to $4,000 upon recommencement.

These changes will allow pensioners the opportunity to earn more income without affecting their pension, which will improve the financial independence and wellbeing of veterans and families.

More information about the Work Bonus Bank is available on the DVA website.

Ex-service organisations (ESOs) and the community groups they support can now apply for funding opportunities under the Veteran Wellbeing Grants (VWG) program.

The VWG program funds sustainable community-based projects and activities provided by eligible ESOs to benefit the health and wellbeing of veterans and families.

The 2023–2024 round has $3.777 million in Government funding available for projects and activities that aim to:

• improve the mental health and wellbeing of veterans and families
• increase awareness of issues specific to the veteran community 
• provide safe and accessible environments that promote social connection 
• positively engage or benefit younger veterans.

Some initiatives that received funding in the 2022–2023 round included a veteran-led photography exhibition showcasing imagery taken during service, yoga classes focused on mindfulness, blacksmithing courses and community connection programs, to name a few.

Any ESOs passionate about making a lasting and positive impact on the lives of veterans and families are encouraged to apply.

We can’t wait to see what projects are supported in the 2023–2024 VWG.

For more information, visit Veteran Wellbeing Grants Program | Department of Veterans' Affairs (dva.gov.au)

Those interested in applying can visit GrantConnect for more details.

Applications for the 2023–2024 round of Veteran Wellbeing Grants close on 23 January 2024.

Services are delivered by DVA contracted Community Nursing providers (Panel of Community Nursing providers). A written referral must be obtained and sent directly to the closest provider available. The referral must be from one of the below authorised referral sources:

• General practitioner (GP)
• Treating medical practitioner in a hospital
• Hospital discharge planner
• Nurse practitioner specialising in a Community Nursing field.

The Panel of DVA contracted Community Nursing providers can be found on the DVA website: Panel of community nursing providers.

Once the DVA contracted Community Nursing provider receives the authorised referral, their registered nurse will contact the client to arrange an in-home assessment. There is no co-payment required for DVA community nursing services.

You can download the Community Nursing services booklet ‘A guide for veterans, family members and carers’ from the DVA website. Alternatively you can request hard copies of this booklet by emailing: nursing@dva.gov.au

For further information, visit the DVA website: Community Nursing program

Ph: 1800 VETERAN (1800 838 372) Email: GeneralEnquiries@dva.gov.au

Successful applications have included funding for surfboards, camping equipment, guitars and musical instruments, lawn bowls, gardening tools, and yoga equipment for ESOs to run ongoing group activities and programs, supporting their local community’s health and wellbeing.

With a range of support programs on offer, including Heart Health, Men’s Health Peer Education and Veteran Health Check, the Community Support team encourage veteran and family focused groups to connect and find out more. Please see https://www.dva.gov.au/get-support/health-support/work-and-social-life-programs/community-support-team

If you submit an Initial Liability claim for one of your clients you are likely to speak to one of our Client Support Officers (CSOs) at the beginning of the investigation. CSOs have been used more frequently in recent months to start our claims and allow our delegates to focus on the critical aspects of their role: interpreting the legislation and issuing decisions efficiently. Over the years a barrier to that goal was the administration delegates faced in gathering the required medical information to reach the determination stage. By having a dedicated team at the front end that is trained and working in conjunction with delegates, we are endeavouring to provide a completed claim (all the required evidence) to a delegate. Allowing the delegates to use their skills and energies on reviewing the information and making a decision.

What if I submit a complete claim with all the evidence?

That’s great! Upon registration it will be allocated to a CSO who will review the claim and confirm that it is ready to be investigated and transferred to a team of delegates. This is still the quickest way for your claim to get to the determinations stage: if at lodgement you provide all the information and evidence that supports the contention. By doing so you will have made your client’s claim process far quicker.

We also know there are instances when you will be unable to provide all the required evidence and in those situations the CSO will be in touch and work with you on what is required, or organise the appropriate appointments.

Most importantly, the CSO process will not delay the claim getting to a delegate. The CSO will be striving to get the claim in ‘ready to investigate’ shape (all the evidence is on file, ready to review) and passed on to a delegate, as soon as they have everything they need. The CSO role serves to enhance and quicken the claim evidence gathering stage, so don’t worry if it’s a CSO that you first speak to. The delegate is on the way as soon as we have all the required information, working with the CSO will be the fastest way to reach that end.

The Safety, Rehabilitation and Compensation (Defence-related Claims) Regulations 2019 has been amended to include eight prescribed types of cancers for subsection 7(8) of the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988, with a commencement date of 05 October 2023.

The eight prescribed types of cancer, and qualifying periods of service as a firefighter for those diseases, that have been added for the purposes of item 13 of the table in subsection 7(8) of the Act are:

1. Primary site lung cancer with a qualifying period of 15 years;
2. Primary site skin cancer with a qualifying period of 15 years;
3. Primary site cervical cancer with a qualifying period of 10 years;
4. Primary site ovarian cancer with a qualifying period of 10 years;
5. Primary site penile cancer with a qualifying period of 15 years;
6. Primary site pancreatic cancer with a qualifying period of 10 years;
7. Primary site thyroid cancer with a qualifying period of 10 years; and
8. Malignant mesothelioma with a qualifying period of 15 years.

The changes to the regulations will make it easier for veterans who served as firefighters to establish liability for the following forms of cancer for the purposes of compensation and rehabilitation.

The changes form part of a package of legislative amendments for firefighters which included amendment to the Safety, Rehabilitation and Compensation (Defence-Related Claims) Act 1988 (DRCA) through the Veterans’ Affairs Legislation Amendment (Miscellaneous Measures No.2) Act 2023 and aligns coverage for Australian Defence Force firefighters with changes made for their civilian counterparts in late 2022 under the Safety, Rehabilitation and Compensation Act 1988.

The amendments apply to decisions made under the Act (including a decision on reconsideration or review under Part IV of the Act) after the amendments commence, and apply to a prescribed cancer sustained by an employee on or after 4 July 2011.

These provisions apply only to firefighting service by members of the Defence Force prior to 1 July 2004, which is covered by the DRCA.

All firefighters employed by the ADF from 1 July 2004 are covered by the Military Rehabilitation and Compensation Act 2004. Claims under the MRCA are assessed in accordance with the Statements of Principles for the relevant condition. There are no prescribed conditions provisions under the MRCA.

For more information, visit 22.4.5 ADF Firefighters | Military Compensation SRCA Manuals and Resources Library, Liability Handbook, Ch 22 Declared Occupational Diseases, 22.4 Specific Types of Service

The DVA Wellbeing and Support Program (WASP) is a free and voluntary program providing intensive, face-to-face case management support aimed at improving veteran wellbeing and building capacity towards self-management.

Veterans participating in this program will be supported by DVA case managers, and community case workers to identify their wellbeing goals. The case management team will link the veteran and their family to suitable services or programs administered by the department, as well as mainstream health support services.

The aim of the Program is to support veteran engagement with psychosocial activities to improve social and community connection by providing a strong therapeutic alliance with the veteran, their family and treating health professionals

The Wellbeing and Support Program is available to veterans across Australia who provide their consent to participate in the program.

For more information, visit www.dva.gov.au/get-support/health-support/work-and-social-life-programs/wellbeing-and-support-program-wasp.

Phone: 1800 VETERAN (1800 838 372) Email: GeneralEnquiries@dva.gov.au

The Australian Institute of Family Studies has been contracted — with the support of the SHOAMP Serum Management Committee — to manage on-going storage of the data-linkage key which contains the information that allows a participant sample to be identified and withdrawn from storage.

Participants can withdraw consent for their sample to be used in further research. Any SHOAMP participant who wishes to withdraw their consent can contact the Australian Institute of Family Studies on shoamp-requests@aifs.gov.au or complete the online form at www.aifs.gov.au/shoamp-request.

Ethics approvals were granted by the Departments of Defence and Veterans’ Affairs Human Research Ethics Committee prior to the changes in SHOAMP storage arrangements.

Participant privacy continues to be a primary consideration. At no time has Defence or DVA received identifying participant information.

As outlined in the original information provided to study participants, de-identified participant study data is held by the Australian Institute of Health and Welfare.

There is no impact on, or change to, SHOAMP Health Care Scheme entitlements. Click here if you would like information about the SHOAMP Health Care Scheme.

For more information, visit www.dva.gov.au/shoamp-storage-arrangements.

If your Veteran Card is accepted, you won’t be charged a gap fee. We encourage Veteran Card holders to confirm their GP accepts their Veteran Card prior to booking an appointment.

We’re proud to work with GPs to ensure veterans have access to health and wellbeing services they need to live well after service. We’d also like to thank the thousands of GPs across the country who accept Veteran Cards for their support and services to our veteran community.

For those Veteran Card holders who don’t already have a regular GP, please get in contact with your local GP practice to find out if they accept DVA Veteran Cards before your visit.

If you’ve served in the Australian Defence Force and don’t have a Veteran Card, please contact us via email at GeneralEnquiries@dva.gov.au, or over the phone at 1800 VETERAN (1800 838 372) to see if you’re eligible.

For more information see the Updating and Enhancing MyService factsheet or if you need any assistance, please call 1800 VETERAN (1800 838 372).

Scammers use many different techniques to gain access to people’s personal bank accounts and often claim to be from a Government agency. The ATO will never ask you to make payment of a tax bill over the phone, and will never ask for your credit card details.

So, how can you protect yourself this tax time?

• Change your password. Consider changing your password regularly, and using two-factor authentication, such as a password and code sent to your email or mobile phone.
• Keep your money safe. Never process a payment or transaction over the phone where you did not initiate the contact.
• Initiate contact yourself. If in doubt, contact the ATO directly on 1800 008 540 to check if the contact is legitimate.
• Report it. If it sounds like an obvious scam, it probably is. Report it to the ATO through its verify or report a scam page to help keep others safe. You can also report it through DVA on the avoiding and reporting a suspect scam page to keep the veteran community informed.

Need more information? The ATO has lots of information and resources on identity security and scams to keep you safe this tax time, and throughout the year.

Veterans and families who live in Southeast Queensland are encouraged to drop by for a cuppa and a chat. The hub is located at 12 King St, Caboolture, QLD, 4510.

Support is also available over the phone or online, simply call 1300 727 957 or send the team an email at vwc@liveslivedwell.org.au

The launch of the Caboolture Veterans’ and Families’ Hub is part of the Government’s $46.7 million commitment to deliver eight new Veterans’ and Families’ Hubs across the country.

For more information about the Veterans’ and Families’ Hubs, visit www.dva.gov.au/vfhubs

The Special Rate of Disability Compensation Payment (T&PI payment) will increase by $53.00 to $1,729.20 per fortnight. The Extreme Disablement Adjustment (EDA) rate will increase by $28.60 to $933.20 per fortnight and the 100 per cent General Rate of Disability Compensation Payment will increase by $18.40 to $600.30 per fortnight.

The pension paid to war widow(er)s will increase by $33.80 to $1,116.30 per fortnight (including the energy supplement), while the ceiling rate of the income support supplement will rise to $331.40 per fortnight.

Certain benefits under the Military Rehabilitation and Compensation Act 2004 (MRCA) will also increase. The weekly MRCA wholly dependent partner payment will increase by $16.90 to $558.15. This is paid fortnightly ($1116.30).

The indexation factor used to index pensions each March and September can be based on either the Consumer Price Index (CPI), the Pensioner and Beneficiary Living Cost Index (PBLCI) or Male Total Average Weekly Earnings (MTAWE). For 20 September 2023, the indexation was driven by PBLCI.

For more information on the new pension rates, call 1800 VETERAN (1800 838 372), or visit the DVA website.

Both changes will apply from 20 September 2023. DVA will contact individuals who are affected by this change by mail in the coming weeks.

These changes will assist eligible veterans and families to ease the current cost of living pressures.

For more information visit the Financial Support page on the DVA website.

This is your opportunity to provide the government feedback about the grants process.
The focus areas for consideration in the Issues Paper are:

• Giving the sector the voice and respect it deserves through a meaningful working partnership.
• Providing grants that reflect the real cost of delivering quality services.
• Providing longer grant agreement terms.
• Ensuring grant funding flows to a greater diversity of Community Service Organisations.
• Partnering with trusted community organisations with strong local links.

Your feedback is important. It will help inform a package of recommendations for government consideration, on new approaches to grant funding that will support both short and longer-term reform to the operation of grants. Consultation closes on 7 November 2023. To read the paper and make a submission, please visit: https://engage.dss.gov.au/a-stronger-more-diverse-and-independent-community-sector/

And for more information on the grants currently offered through DVA, please visit: www.dva.gov.au/about/overview/consultations-and-grants/grants-and-bursaries/overview-our-grant-programs

You are invited to complete a survey to improve the way in which advocates transact with DVA online. The survey is part of a co-design approach to gain a deep understanding of the ESO Portal system: the people, processes and technology that enable the service.

We want to hear from all representatives who lodge claims and review requests on behalf of veterans and their families, whether you use the ESO Portal now or not. DVA is committed to making it simpler and easier for veterans and families to lodge claims and access services. We value your input in achieving this goal.

The survey will take about 5 minutes to complete and is anonymous unless you choose to identify yourself to be contacted for future co-design activities. DVA will use the data from the survey to improve its online services for advocates when representing veterans and families. The survey closes on Sunday 1 October 2023.

Complete the survey here.

Attached: Information flyer and QR code to access survey link.

Previously the DFO had a limited power to recommend that Defence make reparation payments to those who have reported incidents of serious abuse, where the abuse occurred prior to 30 June 2014.
These included reports of serious abuse made to the DFO either:

• on or before 30 June 2022, or
• on or before 30 June 2023 where a written intent to report abuse was lodged with our office on or before 30 June 2022.

All reports received after 30 June 2023 are not eligible to be assessed for a reparation payment, and the DFO has no power to recommend a reparation payment for these reports. This deadline is legislated and the DFO does not have discretion to change this date.

For all reports made, the options available to the DFO include referring a person to counselling with Open Arms or if a report is found to be serious abuse within the DFO’s jurisdiction, facilitating their participation in Restorative Engagement conference. Restorative Engagement is a facilitated meeting where a reportee can tell their personal story of abuse to a senior member of Defence. The conference also provides the opportunity for Defence to acknowledge and respond to the reportee’s personal story of abuse, which can include a formal apology on behalf of Defence. For more information see Restorative Engagement Program.

When making an assessment, the DFO is only able to assess the act of abuse, not the impact the abuse has had on the individual. Therefore, psychologist/medical reports are not required when submitting a report of abuse to the DFO.

For more information about the DFO, and for a copy of our reporting form, visit our website: Reporting abuse | Commonwealth Ombudsman.

The program takes an evidence based, targeted approach, using a team of clinical experts to develop current health and medicine information, using secure and private billing data to identify members of the veteran community who would benefit from receiving this information.

Identified data is only used to determine veterans who are at risk of medicine related problems, and facilitate DVA writing to the veteran and their doctor to bring them together to have a positive conversation that is tailored to the veteran’s specific health care needs. All other data used in the program is de‑identified.

DVA takes privacy very seriously, and we would like to assure veterans and families that DVA and the University of South Australia have strict policies in place including relevant research ethics approval processes to ensure the appropriate protection of personal information, and that ethics approval remains in place, guiding the delivery of the program.

Since the program’s inception, the Veterans’ MATES program has reached more than 300,000 veterans. Each year approximately 77,000 veterans receive health educational material from Veterans’ MATES, specific to their health care needs. Veterans report they find the information useful, and that it empowers them to take an active role in their own health. This targeted and timely information and support for veterans, and their healthcare teams, has achieved many positive health outcomes across a range of health issues affecting the veteran community. Evidence shows that adverse medicine events have been reduced and that veteran access to suitable health services has increased.

We would like to reassure veterans and families that there has not been a breach of their data, and there is no systemic data security issue. The recent determination by the Office of the Australian Information Commissioner (OAIC) relates to an individual case in 2017 whereby the individual opted out of participation in the program and DVA did not fully implement this request. DVA has unequivocally apologised for this.

Veterans have always had the ability to opt out of the program, however DVA has taken steps to more prominently communicate this, so veterans can make an informed decision about their participation.

The OAIC determination has highlighted that DVA’s notices to veterans could include more information about how their billing information would be used for the purpose of the Veterans’ MATES program. More information about privacy, and the ability of veterans to opt-out of the Veterans’ MATES program has been added to DVA’s website and Veterans’ MATES program materials.

The Secretary has requested a review of the Veterans’ MATES program to ensure that all requests to opt out of the program have been actioned appropriately, and to provide further assurance of compliance with the opt out provisions under the program. As part of this review, DVA has temporarily suspended provision of further data while it ensures individual requests regarding participation are dealt with, and frameworks are in place to ensure the circumstances addressed by the OAIC in its determination do not reoccur. DVA will complete this process as quickly as possible.

DVA will continue to engage with the OAIC openly and in good faith, as it looks to improve its processes.

More information about the MATES program and the use of personal information can be found at Veterans' MATES | Department of Veterans' Affairs (dva.gov.au) and https://www.veteransmates.net.au

The Veteran Transition Strategy, the first of its kind, was released by the Australian Government on 22 August 2023.

The Strategy is a joint initiative between Defence, the Department of Veterans’ Affairs (DVA) and the Commonwealth Superannuation Corporation (CSC)—agency partners in the Joint Transition Authority (JTA).

The Strategy aims to align transition stakeholders with a shared vision for what it means for a veteran and their family to transition well.

The Strategy has six priorities:

• Veterans and their families plan and prepare early for their transition;
• Veterans and families are aware of and able to access support appropriate to their needs;
• Families are engaged through transition;
• Veterans and families have access to employment, education and skills opportunities;
• Financial wellbeing for veterans and families; and
• Veterans and families feel supported and recognised.

The priorities outlined in the Strategy were developed following extensive consultation with serving ADF members, veterans, families, ex-service organisations, Commonwealth and state and territory government agencies, academia and industry.

The development of an Action Plan to support transitioning veterans and families, and spanning across Whole of Government, is underway.

DVA, Defence and CSC are all critical partners in supporting the effective transition of ADF members and families to a predominantly civilian life. Together, we are working to improve the transition experience through the sharing of data, addressing gaps in services, integrating existing services, and influencing new services as they are developed. To this end, a dedicated Transition Branch has been established to drive these efforts within DVA.

Transitioning members are able to access DVA’s broad service offer, based on their eligibility and circumstances. Veteran Support Officers deliver support and advice about DVA benefits and services, including MyService and lodging of claims, in a consistent manner tailored to the needs of the individual. Veterans and families can also use MyService to do their business online. For further information, visit www.dva.gov.au or call 1800 VETERAN (1800 838 372).

Today the Australian Government has released the nation’s first Veteran Transition Strategy to better support veterans’ and their families transition to civilian life.

The Strategy represents a joint initiative between Defence, the Department of Veterans’ Affairs and the Commonwealth Superannuation Corporation.

Minister for Veterans’ Affairs and Defence Personnel, Matt Keogh MP, said the Veteran Transition Strategy sets out the priority areas of work for improving the transition process for Defence members.

“I’m determined to ensure the Government delivers the services and supports our Defence personnel, veterans and their families need and deserve,” Minister Keogh said.
“Transitioning from military to civilian life is a significant event, it is critical we provide support to those who have given so much to our nation.
The Veteran Transition Strategy is a major step forward to establishing a more connected transition ecosystem, prioritising the individual needs of each veteran and their families.”

The six priority areas are:

• Australian Defence Force members, veterans and their families plan and prepare early for their transition.
• Australian Defence Force members, veterans and their families are aware of and able to access support appropriate to their needs.
• Families engaged through transition.
• Veterans and families have access to employment, education and skills opportunities.
• Financial literacy for veterans and families.
• Veterans and families feel supported and recognised.

“We understand that veterans’ experiences differ and there is no ‘one-size-fits-all’ approach to transition,” the Minister said.

Building on the vision outlined in the Strategy, initiatives have already been put in place to improve the services and supports available to veterans on transition. These include:

• The skills recognition program which translates military training to civilian qualifications. This means ADF personnel are better recognised for the skills, training and experience they gain in service, in the civilian workplace.
• Improved, individualised support for personnel transitioning.
• Amendments to Defence Housing rules to allow members to occupy a rent allowance property before they leave the ADF to help them get established in the community they wish to live.
• Allowances for transitioning ADF members to attend civilian GP appointments to support the handover of any medical care needs from Defence Health to the GP who will manage their health care after transition.
• Out-of-hours transition coaching to better support families, to be piloted later this year.
• Expansion of some transition services to be available throughout an ADF member’s career.

The Strategy and related action plans will evolve as needed, particularly in response to the findings and recommendations in the Royal Commission into Defence and Veteran Suicide’s final report, due in mid-2024.

A message from UCare Gawler & Veterans Financial Wellbeing

Free financial literacy workshops are available online for veterans, transitioning Australian Defence Force members and families. The workshops are also free for ex-service organisation volunteers and wellness advocates.

The next workshop will take place online via Teams on Thursday 21 September from 1.00pm to 3.00pm (South Australian time). Book via Eventbrite.

The My Money Basics program is run by UCare Gawler in South Australia and sponsored by Good Shepherd Australia and New Zealand. Veterans Financial Wellbeing is funded by the Ecstra Foundation.

The objective is to help participants live within their income, plan for the future, reduce stress and enjoy life more.

‘With rising interest rates, rising utility costs, and rising cost of living, increasing rents and mortgage repayments there has never been a better time to ensure that we have the knowledge and skill set to keep on top of our finances and avoid financial pitfalls,’ says UCare Gawler financial counsellor Alan Murray.

You can take part online from anywhere in Australia. However, if you live in the Adelaide region and would prefer a face-to-face workshop, get in touch with UCare Gawler via the email address below. Date and location by arrangement.

Email: veteransfinancialwellbeing.ucg@ucaregawler.org.au.

For more information about DVA’s Psychiatric Assistance Dog Program, visit the Department of Veterans' Affairs website (dva.gov.au)

The program takes an evidence based, targeted approach, using a team of clinical experts to develop current health and medicine information, using secure and private billing data to identify members of the veteran community who would benefit from receiving this information.

Identified data is only used to determine veterans who are at risk of medicine related problems, writing to the veteran and their doctor to bring them together to have a positive conversation that is tailored to the veteran’s specific health care needs. All other data used in the program is de-identified.

DVA takes privacy very seriously, and we would like to assure veterans and families that DVA and the University of South Australia have strict policies in place to ensure the appropriate protection of personal information, and that ethics approval remains in place, guiding the delivery of the program.

The Secretary has requested a review of the MATES program to ensure that all requests to opt out of the program have been actioned appropriately, and to provide further assurance of compliance with the opt out provisions under the program.

DVA is engaging with the OAIC openly and in good faith, as it looks to improve its processes.

More information about the MATES program and the use of personal information can be found at Veterans' MATES | Department of Veterans' Affairs (dva.gov.au) and https://www.veteransmates.net.au

If you’re hosting an event, make sure to use the hashtag #VeteransHealthWeek2023 so we can see and share your activities. Get your application in by 8 September 2023.

For more information, including how to apply for funding and register your event, visit the Veterans’ Health Week webpage.

On 18 August 2023, Australians will come together to recognise all those who served in the Vietnam War at a commemorative service at the Australian Vietnam Forces National Memorial, Anzac Parade in Canberra.

The Vietnam War was the longest 20th Century conflict in which Australians participated, it involved some 60,000 personnel, sadly 523 tragically lost their lives and more than 3,000 were wounded.

General, the Honourable Sir Peter Cosgrove AK CVO MC (Retd), joins DVA to acknowledge and commemorate the 50th anniversary of the end of Australia’s involvement in the Vietnam War:

An invitation to remember the Vietnam War

This is an opportunity for Australians to thank our Vietnam veterans for their service, their families and recognise those who did not return.

Tickets are available for this key event to mark the 50th anniversary of the end of Australia’s involvement in the Vietnam War. Tickets are free and can be obtained at dva.gov.au/vietnam50.

National Commemorative Service | Department of Veterans' Affairs (dva.gov.au)

For those unable to attend in person, the service will be broadcast live on ABC television.

We want to hear from members of the veteran community to inform the Defence and Veteran Mental Health and Wellbeing Strategy, currently in joint development with the Department of Defence. The Strategy aims to capture mental health needs at all life stages of current and ex-serving military members, from recruitment to separation, transition, and through to civilian life post-service.

To ensure the Strategy meets the diverse needs of the veterans and families, we need the views of those in the veteran community that will be supported by the Strategy. It is an opportunity for you to have a say in what matters to you and help ensure the Strategy reflects the needs, priorities and aspirations of the veteran community.

Have your say and complete the survey online today.

Taking part in the survey is voluntary. DVA does not find out who has, or has not participated. The survey will be conducted with the highest levels of privacy and security. Any information you share will be anonymous and de-identified.

The survey will be open until 11.59pm Monday 28 August 2023.

More information about the strategy is available on the DVA website

The Defence, Veterans’ and Families’ Acute Support Package (ASP) was expanded in Parliament to better support veterans and families. The Australian Government recognises the crucial role families play in supporting veterans, including grandparent carers.

The expansion ensures support is available to the children of veterans in the full time care of their grandparents.

The expansion of eligibility to grandparents of all ages, recognises the importance of ensuring that children of veterans under the care of their grandparents have access to support, if they need it to manage new and challenging life circumstances.

The ASP commenced in October 2022, and was initially available to working age veteran families and widowed partners. It is designed to support families who are experiencing new and challenging life circumstances that mean the family unit needs support to get back on track.

These families will now have access to services including childcare, counselling for adults and children, household assistance, transport, and wellbeing, academic and extra-curricular support for children.

The expanded eligibility came into effect from 1 July 2023. Full eligibility requirements and further details can be found on the DVA website.

Please direct any questions to 1800 VETERAN or generalenquiries@dva.gov.au thank you.

Reducing our claims backlog is perhaps the most pressing priority for DVA right now. The on-boarding and training of new staff is essential to this. During the financial year 22/23, Client Benefits Division (CBD) delivered face-to-face, five-day induction training to 667 new staff. The five-day induction is delivered to all new CBD staff and ensures they are job ready with an understanding of DVA, service delivery, and compensation claims. CBD front loaded the training program to cover the shared material first before trainees branch off into their specialities. This initiative is building our new delegates' processing capability and further enhancing our ability to address the backlog.

Delegates are advised to request as much information as possible in the very first instance to assist in the processing of claims. Sometimes, due to inexperience, delegates may send out requests for information which may not be required. When this happens Advocates are encouraged to contact the Department to discuss options before requesting the completion of forms by Medical Practitioners.

How do I contact the Department to discuss options?

• If the Advocate/ ESO is aware of the delegate’s phone number, it is preferable to contact them directly using the 10 digit number.
• If the Advocate/ ESO doesn’t have the delegate’s phone number, they can call 1800 VETERAN and when asked for the utterances, mention ESO Access Line which will then prompt then with a “Do you want to speak to someone from the ESO Support Team”
• Further options are available on the Contact Us page of the DVA web site.

“The RMA has developed a new SOP for Thoracolumbar Spondylosis, replacing the existing Lumbar and Thoracic Spondylosis SOPs on 23/3/2023. Does this mean veterans with Lumbar Spondylosis and or Thoracic Spondylosis are now considered to have Thoracolumbar Spondylosis as the accepted condition or that only thoracolumbar spondylosis can now be accepted?”

There is no need to change or adjust existing accepted conditions. The RMA amalgamated two existing SOPs for lumbar spondylosis and thoracic spondylosis into a single SOP, covering both conditions. It is not uncommon for a SOP to be able to cover multiple types of diagnoses or multiple presentations or forms of distinct conditions.

Claims for lumbar spondylosis and thoracic spondylosis may still be accepted, by applying the Thoracolumbar SOP. These will still exist as distinct conditions when only the lumbar or thoracic region of the spine is affected. If lumbar spondylosis spreads as a worsening condition to the thoracic region (or vice-versa) then the condition may be accepted as thoracolumbar spondylosis as it affects both regions as a single condition. However if the condition emerges in two separate regions and affects only those regions, with different dates of onset, and/or different causation then the conditions may still be accepted as distinct stand-alone diagnoses of lumbar and thoracic spondylosis respectively.

The SOP itself makes clear in certain factors that the SOP can apply to presentations of the condition that are lumbar or thoracic spondyloses only, for instance factor 6 in the Thoracolumbar BOP SOP is a factor that applies only to lumbar spondylosis:

… for lumbar spondylosis only, having leg length inequality for at least the 5 years before the clinical onset of thoracolumbar spondylosis

Further guidance is available in the SOP Information pages in CLIK.

Have you ever been contacted by a scammer and been unsure where to go for help and support? A new ‘Avoiding and reporting a suspected scam’ information resource explains what a scam is, how to identify potential scams, tips to protect yourself, who to contact if you’re concerned, and how to report a scam.

Read the full story on the DVA website.

The Interim Report by the Royal Commission into Defence and Veteran Suicide, which was handed down on 11 August 2022, contained a number of recommendations for immediate action. Recommendations 9 to applied to DVA and the Department of Defence. They focused on improving the way information is released, and on the development of educational material and support available to ADF members, veterans and family members when requesting access to information held by each department.

On 31 March this year, in response to Recommendations 9 to 13, DVA and Defence published new resources to assist veterans, families and their representatives to access information held by DVA and Defence. This includes access to both personal and corporate information.

The new material was developed through a co-design process, in conjunction with serving members, veterans, families and representatives. It resulted in significant improvements to the look and feel of the web content on information access. The information is located under “Accessing Information” on both DVA’s and Defence’s Websites.

The aim of the new content is to make the process of accessing information clearer and easier. We have uploaded new guidelines which can be referred to, if you are looking for more detailed information on our processes.

While we aim to provide all the information we can as part of a request, there may be some information that we can’t release. To assist in understanding why,  we have included new information on redactions.

When information is requested by a third party that contains a veteran’s personal information, we can only release it if we have the consent of the veteran themselves, unless the information is lawfully requested such as in a subpoena. This means that it is important that veterans regularly update their consent for the disclosure of their information, particularly after changes in circumstances, such as a marriage, divorce etc. That way, information about the veteran can be released to the person(s) of their choosing. Advocates can offer a valuable reminder to veterans to update their consent and support them during the process if required. 

As part of our focus on making the process of accessing information easier, DVA has stood up an Information Access Unit as a single point of access for people needing assistance with information requests and updating consent to disclose information. Requests can be made directly to information.access@dva.gov.au or by phoning 1800 VETERAN (1800 838 372).

Defence has also stood up their own Information Access Unit which process requests for personal information which Defence hold. They can be contacted directly on information.access@defence.gov.au or by phoning 1800 DEFENCE (1800 333 362).

We appreciate your support of veterans and families, and look forward to hearing from you.

It is important to keep up to date with upgrades and improvements to the software you use to maintain protection against security vulnerabilities.

MyService can also be accessed from your mobile device, and is now directly linked through the new myGov app.

If you continue to experience issues with accessing MyService once you have switched browsers, please try restarting your browser, and if the problem is not resolved you can contact 1800 VETERAN (1800 838 372) for guidance.

For further information, refer to DVA Website at: https://www.dva.gov.au/providers/provider-news/alcohol-and-other-drug-services-veterans

The Department of Veterans’ Affairs (DVA) is inviting community members to participate in online webinars as the public consultation on a pathway to simplify veteran compensation and rehabilitation legislation continues.

The webinars will provide an opportunity to learn more about the proposed future model for veteran legislation from experts in the Department, ask questions and provide your feedback.

We have a number of webinars, tailored to specific veteran interest groups.

• General veteran community webinar, 6:30 – 7:30pm AEST Wednesday 26 April 2023
• Current serving member webinar, 6:30 – 7:30pm AEST Thursday 27 April 2023
• Advocate webinar, 6:30 – 7:30pm AEST Tuesday 2 May 2023
• General veteran community webinar, 6:30 – 7:30pm AEST Thursday 4 May 2023.

You can register to attend a webinar through an online form on the DVA website.

The consultation process, and information gathered from these webinars, will inform the way forward for the Government to simplify veterans’ legislation.

More information on the proposed Pathway, and the opportunity to provide feedback, can be found on the Veterans’ Legislation Reform Consultation Pathway page of the DVA website.

Written submissions will close soon on 12 May 2023.

There are a number of Information and “How to” videos on DVA TV about DVA Services and Support. 

The videos include:

• How to link, register and use MyService
• How to submit a DVA Claim online
• NLHC
• DVA Transition Support
• And much more

For access to the service, please click here: DVA TV - YouTube

The Minister for Veterans’ Affairs has approved a new standalone legislative instrument that provides for the Guide to the Assessment of the Degree of Permanent Impairment 2023 (DRCA PI Guide) under the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) (see: F2023L00364).

This new Guide does not affect veterans’ compensation entitlement outcomes.  It has been made to ensure claims for permanent impairment (PI) and non-economic loss (NEL) under the DRCA can continue to be assessed without any changes for veterans.

The DRCA PI Guide commenced on 1 April 2023 and applies to PI and NEL claims received on or after then.

The Department of Veterans’ Affairs (DVA) and Comcare previously relied on the legislative instrument that provided the Guide to the Assessment of the Degree of Permanent Impairment – Edition 2.1 (Comcare PI Guide) made under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).  The Comcare PI Guide was used to asses PI and NEL claims, with Comcare relying on Part 1 and DVA relying on Part 2. The Comcare PI Guide was due to sunset (expire) on 1 April 2023 and has not been remade.

Comcare have made their own new instrument under the SRC Act to replace Part 1 only of their Guide.

The DRCA PI Guide has been made by DVA to replace Part 2 of the Comcare PI Guide, with no substantive changes and the inclusion of:

• new introductory material, adapted from Part 1 of the PI Guide for the DRCA context
• some minor cosmetic changes, including numbering of paragraphs
• corrections to typographical errors
• improvements to the principles of assessment, including new content to provide guidance on survival of claims

Please see the Explanatory Statement accompanying the DRCA PI Guide for further information.

For further information on DVA’s website about the DRCA PI Guide, please visit Our guides to assess compensation.

More detailed policy is available on DVA’s Consolidated Library of Information and Knowledge, please see Chapter 5 DRCA PI Handbook – the Approved Guide.

It is a sad fact that suicide within the ex-service community is more prevalent than the general population. Many suicides in the community can be prevented through suicide awareness education and activities.

Veteran advocates are in a unique position to support people who might be at risk of self-harm or suicide. When an ex-service man or woman is in contact with other members of the ex-service community, it provides them with a network of support that can help to protect them against suicide. 

If you’re engaging with someone who seems to be feeling hopeless, or is expressing suicidal thoughts, there are things you can do to help. 

Open Arms offers a variety of free training opportunities that can equip you with the knowledge to reduce the risk of suicide, and protect those at risk. They equip participants with the skills to recognise the warning signs for suicide, and learn intervention strategies to help family, friends, co-workers or others in the veteran community. 

Suicide intervention workshops are delivered around the country. You can visit  https://www.openarms.gov.au/get-support/treatment-programs-and-workshops/suicide-intervention-and-mental-health-literacy-workshops to find one appropriate for you, or call Open Arms on 1800 011 046.

For immediate help when life may be in danger, call 000.

An industry standard of providing housing services to veterans has also been introduced to the sector as part of the launch.

As the peak industry body representing 170 not-for-profit community housing providers in Australia, CHIA’s knowledge and connection to providers across Australia will ensure that these resources are up to date, relevant and linked with the industry.

The veteran homelessness toolkit further progresses the Albanese Government’s commitment to address veteran homelessness. The Government is establishing the $10.0 billion Housing Australia Future Fund, which will provide a sustainable funding source to increase housing supply and improve service delivery. The Housing Australia Future Fund includes $30.0 million to build housing and fund specialist services for veterans who are experiencing homelessness, or are at risk of homelessness.

Veterans who are struggling with their living situation or are at risk of homelessness are encouraged to contact DVA on 1800 VETERAN (1800 838 372) or Open Arms – Veterans & Families Counselling on 1800 011 046 who will work with them to access the most appropriate care.

To download a copy of the toolkit, visit the CHIA website. For more information, visit the homelessness support webpage on the DVA website.

Call 1800 VET 777 between 9:00am and 4:00pm (AEST) or visit https://www.phoenixaustralia.org/treatment-and-support/dva-practitioner-support-service to learn more about the service or make an enquiry.

Attached: DVA General Advice Line information flyer.

For more information visit the Summary of pension rates, limits and allowances page on the DVA website.

The Australian Government is committed to delivering a package of practical support measures that will improve the welfare of veterans and their families, now and into the future. The increase will provide additional financial support to TPI, Totally and Temporarily Incapacitated (TTI) and Special Rate Disability Pension (SRDP) veterans and their families who are already in receipt of the payment, and for veterans who become eligible in the future.

For more information about the TPI payment visit Special and Intermediate rates | Department of Veterans' Affairs (dva.gov.au)

Participating in work improves the quality of life for veterans, not only by getting a higher income, but through keeping mentally active, developing stronger social connections and remaining physically fit. Additionally, businesses will benefit from the skills and experience of older Australians, particularly to help meet the current labour and skills shortages in Australia.

The Australian Government values the contribution that all senior Australians have made, and continue to make, to our economic and social wellbeing, and will support those veterans and pensioners who wish to contribute to the workforce.
If a veterans’ employment status or other circumstances change, DVA need to be informed by:

• ringing us on 1800 VETERAN (1800 838 372)
• using MyService
• visiting any of our offices
• writing to us at GPO BOX 9998 BRISBANE QLD 4001

For more information about Workforce Incentive, call DVA on 1800 VETERAN (1800 838 372).

We know defence service provides individuals with highly employable skills and attributes, making them valuable assets to the civilian workforce.  This was reaffirmed in the Australian Institute of Health and Welfare’s latest report on the ex-serving population, which confirms most veterans have a successful transition to new employment, and is further supported by the most recent data release from the 2021 Census.  However, the transition to civilian employment can be challenging, and the recent reports remind us some veterans remain at risk of unemployment or underemployment. 

Employment providers, ex-service organisations, and employers reaffirmed this issue at the two Veterans’ Employment Roundtables held in August this year by the Minister for Veterans’ Affairs and Defence Personnel, in the lead up to the Government’s Jobs and Skills Summit,   where it was noted that even those who move into successful civilian careers may face challenges.  The need for  a positive narrative regarding veterans and partner employment was heard.

The Awards assist in sharing this positive message - to celebrate new employment initiatives, hear from individuals using their military experiences to thrive in the civilian workforce, and see how veteran and partner entrepreneurs are using their vast skillsets to succeed.

If you know of a veteran or partner employee going above or beyond; a veteran or partner entrepreneur succeeding in business or an employer who recognises the value of supporting veterans and partners, encourage them to nominate for 2023.  Connect with the Prime Minister’s National Veterans’ Employment Program LinkedIn profile, or go to www.veteransemployment.gov.au for more details.

It’s not just physical violence.  Be aware and stay informed to help end family and domestic violence.

Whilst we often associate family and domestic violence with physical abuse, domestic violence can present in repetitive patterns of behaviour which are emotionally debilitating for the victim-survivor and just as abusive. The aftermath of such behaviour can be traumatic and lead to low self –worth and a ‘shut-down’ from loved ones, friends and family.  In the spotlight, are three types of non-physical forms of family and domestic violence.

1. Coercive control

Coercive control is often demonstrated by the perpetrator using a pattern of controlling or manipulating behaviour that leaves the victim feeling intimidated, isolated or controlled. Some of the behaviours victims may experience  include: manipulation and deceit, possessiveness of time and attention, control over what they eat, financial control or being denied freedom of movement.

2. Technology abuse

Technology abuse is an extension of coercion or harassment. Threats made over the phone or via text, abuse over social media, someone taking over your social media accounts or tracking your location via a smart device are just some forms of tech abuse. These behaviours are a crime and should be reported to the police.

3. Financial abuse

Financial abuse can happen when a family member or partner prevents someone from having freedom over their financial decision-making, or uses their money without their consent. This includes being forced into giving up control over DVA payments, money withdrawn from accounts or loans taken up in the victim’s name without their willing consent

As an Advocate, being aware of the social environment is important to assist you in recognising signs to family and domestic violence.

What can I do?

The first step is awareness. Understand and identify the different types of family and domestic violence. Second, know there is support for people to stop their behaviour and help for people experiencing violence, including children and elders.

Training

There are a range of training programs available to help you understand your role in stopping family and domestic violence. Further information, including training and how to find a local service, can be found on the 1800RESPECT website https://www.1800respect.org.au/

Remember:

LOOK - for the signs of the different types of family and domestic violence. 

LISTEN - respectfully and understand that everyone’s experience is individual.

REFER - to Triple zero (000) in an emergency or 24/7 support service such as 1800RESPECT (1800 737 732), MensLine Australia (1300 789 978) or Open Arms (1800 011 046).

Your own personal safety is important. Where there is any real or perceived danger/threat to life, including your own, please call triple zero – 000 immediately, and ask for assistance.

Who is eligible for PAMT?

PAMT is open to eligible claimants who have submitted a claim for one or more of the 20 specified conditions under either the:

Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA)

Military Rehabilitation and Compensation Act 2004 (MRCA).

Claims must be submitted between 18 June 2017 and the program end date. To see the program end date or to find more information about eligibility, go to PAMT Program for Veterans.

What are the 20 specified conditions?

PAMT enables access to treatment for the following 20 most commonly accepted conditions:

• achilles tendinopathy and bursitis
• chondromalacia patella
• cut, stab, abrasion and laceration
• dislocation
• fracture
• internal derangement of the knee
• intervertebral disc prolapse
• joint instability
• labral tear
• lumbar spondylosis
• non-melanotic malignant neoplasm of the skin
• osteoarthritis
• plantar fasciitis
• rotator cuff syndrome
• sensorineural hearing loss
• shin splints
• solar keratosis
• sprain and strain
• thoracic spondylosis
• tinnitus

What treatment will be covered?

Treatments will be subject to the Treatment Principles under the MRCA and the DRCA. If treatments exceed the limits of the Treatment Principles then prior approval from DVA will be required.

Further information

For more information, visit the DVA website: PAMT Program for Veterans

The Australian Government is committed to delivering a package of practical support measures that will improve the welfare of veterans and their families, now and into the future.

From 1 December, veterans and their partners who are eligible for the Work Bonus will get a once only top up of $4,000 to their Work Bonus Bank balance. This means veterans and their partners will be able to earn more income from employment before their pension is affected.

To be eligible for the Work Bonus from DVA, you must receive Income Support Supplement or Service Pension and be 60 years of age, or receive Age Pension. You are not eligible for Work Bonus if you are getting the transitional rate of pension.

On 1 January 2024, the maximum Work Bonus Bank balance reverts to $7,800. If at this time, the Work Bonus Bank balance is over $7,800, it will revert back $7,800.

More information on the Work Bonus can be found on the DVA website at Work bonus | Department of Veterans' Affairs (dva.gov.au)

If you or the veteran are experiencing issues with your myGov account, please call Services Australia on 132 307.

Financial limits for each service category of childcare, counselling and household services will be replaced with an overall yearly cap, providing families with greater flexibility. Additionally, a range of new practical supports will be available to help families build independence and resilience including but not limited to financial literacy, mental health first aid, academic and wellbeing support for children, resilience development and counselling.

Access to the Defence, Veterans’ and Families’ Acute Support Package commences 14 October 2022.

For more information, including eligibility requirements, visit https://www.dva.gov.au/financial-support/support-families/defence-veterans-and-families-acute-support-package

Did you know that veterans who have submitted a claim for a mental health condition under either the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA) or the Military Rehabilitation and Compensation Act 2004 (MRCA) may be eligible for the Veteran Payment.

The Veteran Payment is a short-term payment made available for eligible veterans if:

• They are unable to work more than eight hours a week, and
• Their income and assets are under means testing limits, and
• They are below the pension age

If the veteran is a member of a couple, the partner may also be eligible for the Veteran Payment.

The Veteran Payment is accessible while a veteran’s mental health claim is being assessed and will continue until an outcome is determined. If the claim is approved, they will move to the relevant payment or benefit. If the mental health claim is not approved, the Veteran Payment will continue for 42 days after they have been notified of an outcome. This can be extended in special circumstances. They will then need to apply for an appropriate Services Australia income support payment if required. DVA can assist with this process.   

Applying for the Veteran Payment is easy and should be done at the same time as you are assisting the veteran to submit their claim for a mental health condition. If the claim is being submitted online via MyService, the question will ask if the veteran wishes to apply for the Veteran Payment during the completion of the online form. If you are completing a paper form on behalf of the veteran, you will be directed to complete a D9333 Veteran Payment Details form.

For further questions about eligibility for the Veteran Payment, visit  https://www.dva.gov.au/financial-support/income-support/support-when-you-cannot-work/veteran-payment-overview

What if the veteran started their claim before these new features were released?

If veterans started and saved their claim before these new features were released, their claim will still appear on their Claims page in MyService with an “Incomplete” status.  Veterans can resume their claim as usual to complete and submit.

Veterans may notice changes to some of the questions in their claim so we recommend that they review the responses they’ve provided just as they would before these new features became available.  Veterans will need to respond to any remaining questions in order to finalise and submit their claim.

Incapacity Payments annual review of circumstances

If veterans receive an Incapacity Payment and they have a MyService account, they can now complete their Annual Review of Circumstances online using MyService.  Completing the review online gives the veteran greater flexibility to provide us with more information, it’s faster, and the veteran will always have a record of their review in MyService.

When the veteran’s review date is approaching, if they have a MyService account we’ll send them a notification in their myGov inbox 28 days before their review is due to be completed.

When the veteran signs in to MyService, the task panel on their home page will indicate that they have a task to be completed.  If they happen to forget to complete their review, we’ll send a reminder notification in the veteran’s myGov inbox 7 days before the task due date.

If veterans receive a notification from us and they’d prefer to complete their review manually, they can download the form D1352 Annual Review of circumstances from the DVA website or call DVA on 1800 VETERAN (1800 838 372) and we can post you one.  When the veteran has completed the form, they can send it to us by post or email using the addresses on the form.

If a veteran doesn’t have a MyService account, we’ll still send their Annual Review of Circumstances form in the post or email.

If veterans need help with their claim or annual review, they can call us on 1800 VETERAN (1800 838 372) and ask for “Incapacity Payments”.